Shipping policy





  • 客戶服務中心自取
運費 免費
地址 : 香港九龍灣臨樂街19號南豐商業中心8樓815-818室
提取時間 :


星期一至五 10:00AM 至 6:00PM



  • Microworks 動漫期間限定店自取 (只限動漫產品)
運費 免費
地址 : 旺角太子道西193號新世紀廣場4樓408 & 417號鋪
提取時間 :

星期一至五 12:00PM 至 9:00PM

星期六、星期日及公眾假期 11:00AM 至 9:00PM



每張訂單購物少於港幣300元 (30元運費)

每張訂單購物多於港幣300元 (免運費)

備註 :







  • 順豐速運 S. F. Express
  • 送貨至澳門指定工商或住宅地址


備註   :






We understand the necessity of on-time delivery and put every effort to send your order as soon as possible. In general, we need around 1 to 2 working days to process your order and email notification will be sent while the delivery is arranged. However, delivery may be prolonged due to local conditions such as weather condition, customs, congestion of courier services and a cause demand for the product. For details, please refer to our Terms of Service.

Delivery Arrangements and Charges:

Hong Kong

  • Customer Service Center Pick Up
Shipping fee Free
Address : Room 815-818, 8th Floor, Nan Fung Commercial Center, 19 Lam Lok Street, Kowloon Bay, Hong Kong
Pickup time :


Available for picking up the order during the office hours
Monday to Friday 10am to 6pm (Including Lunch Hours)
Closed on Saturday, Sunday and public holidays


  • Microworks ACG Shop Pick Up (Anime Merchandise only)
Shipping fee Free
Address : Shop 408 & 417, 4/F, Moko, 193 Prince Edward Road West, Mongkok, Kowloon, Hong Kong
Pickup time :

Monday to Friday 12:00pm to 9:00pm

Saturday, Sunday and public holidays 11:00am to 9:00pm


 Delivery Charge : Purchase HKD$299 or less per order (HKD$30 Shipping Fee)
Purchase HKD$300 or above per order (Free Shipping)
Remarks :

Delivery lead time is around 1 to 2 days for industrial and commercial areas; around 2-3 days for residential areas.

Designated industrial, commercial or residential buildings include Hong Kong, Kowloon and the New Territories, and separate island districts.

We appoint SF Express as our delivery service operator by default. We may make the arrangement of entrusting other delivery service operator or using other delivery methods depending upon different situations.

Non-delivery Districts :

Separated Islands, Logistics warehouse, Restricted areas such as LoWu, Village,
need to apply for a restricted zone permit or destination is unable to arrive by vehicle.


  • SF Express
  • Deliver to designated industrial or residential address in Macau region.
  • Delivery payment method: Pay on collection.

Remarks: Parcel will be sent out from Monday to Friday during office hours.

*Only provide delivery services in Hong Kong and Macau regions.

*The delivery service is not applicable to restricted areas, warehouses, compulsory quarantine building/district and designated quarantine hotel, and places that cannot be delivered via stairs but need to reach the destination via the terrace.

We appoint SF Express to handle the delivery service in Hong Kong and Macau regions. Destinations of delivery service are subject to SF Express. If you have any inquiries regarding the delivery district, please feel free to check with our customer service center before placing an order.

Rainstorm and/or typhoon warning delivery arrangements
Yellow or red rainstorm warning or typhoon signal No. 3 or below: Delivery service remains unchanged, but there may be delays due to deteriorating road conditions.

Black rainstorm warning, typhoon signal No. 8 or above, Severe flooding, blocked or closed roads due to weather condition, building that is under the compulsory testing list. The delivery service will be suspended and the delivery schedule will be arranged accordingly.

If any product(s) that is/are not included in the order and is/are delivered to the customer by mistake, Microworks Online Store reserves the right to take back the mis-delivered product(s).

Can't find the answer you are looking for? Welcome to contact our customer service hotline at +852 2950 0348 during office hours or email to You can also ask for assistance on our Facebook/Instagram page.