Shipping policy

發貨時間

我們瞭解及時送貨的必要性,並盡一切努力儘快發送您的訂單。一般情況我們需要1至2個工作日時間來處理你的訂單,並於發貨後發出電郵通知。但如當貨品需求太大或遇上惡劣天氣等,送貨時間可能會較長。詳情可參考我們的服務條款。

送貨安排及運費

香港地區

  • 客戶服務中心自取
運費 免費
地址 : 香港九龍灣臨樂街19號南豐商業中心8樓815-818室
提取時間 :

適用於辦公時間內提取

星期一至五10AM至6PM

星期六、星期日及公眾假期休息

 

  • 順豐速運 S. F. Express
  • 送貨至指定工商或住宅地址、順豐門市或智能櫃、便利店等
運費

每張訂單購物少於港幣500元 (30元運費)

每張訂單購物多於港幣500元 (免運費)

備註 :

運送時間工商區約1至2天;住宅約2-3天

指定工商或住宅包括香港、九龍及新界、部分離島地區;

但不包括禁區或物流倉等

順豐速運是本公司默認委託的送遞營辦商。本公司可能就不同情況委託其他的送遞營辦商或採用其他的送貨方式。

 

澳門地區

  • 順豐速運 S. F. Express
  • 送貨至澳門指定工商或住宅地址
運費

到付

備註   :

星期一至五工作天寄出

 

*我們現時只提供香港及澳門地區的配送服務。

 

We understand the necessity of on-time delivery and put every effort to send your order as soon as possible. In general, we need around 1 to 2 working days to process your order and email notification will be sent while the delivery is arranged. However, delivery may be prolonged due to local conditions such as weather condition, customs, congestion of courier services and a cause demand for the product. For details, please refer to our Terms of Service.

Delivery Arrangements and Charges:

Hong Kong

  • Customer Service Center Pick Up
Shipping fee Free
Address : Room 815-818, 8th Floor, Nan Fung Commercial Center, 19 Lam Lok Street, Kowloon Bay, Hong Kong
Pickup time :

 

Available for picking up the order during the office hours
Monday to Friday 10am to 6pm (Including Lunch Hours)
Closed on Saturday, Sunday and public holidays

 

  • S. F. Express
  • Deliver to designated industrial, commercial or residential address, SF Stores or EF Locker, convenience stores, etc.
 Delivery Charge : Purchase HKD$499 or less per order (HKD$30 Shipping Fee)
Purchase HKD$500 or above per order (Free Shipping)
Remarks :

Delivery lead time is around 1 to 2 days for industrial and commercial areas; around 2-3 days for residential areas.

Designated industrial, commercial or residential buildings include Hong Kong, Kowloon and the New Territories, and separate island districts.

We appoint SF Express as our delivery service operator by default. We may make the arrangement of entrusting other delivery service operator or using other delivery methods depending upon different situations.

Non-delivery Districts :

Separated Islands, Logistics warehouse, Restricted areas such as LoWu, Village,
need to apply for a restricted zone permit or destination is unable to arrive by vehicle.



Macau

  • SF Express
  • Deliver to designated industrial or residential address in Macau region.
  • Delivery payment method: Pay on collection.

Remarks: Parcel will be sent out from Monday to Friday during office hours.

*Only provide delivery services in Hong Kong and Macau regions.


We appoint SF Express to handle the delivery service in Hong Kong and Macau regions. Destinations of delivery service are subject to SF Express. If you have any inquiries regarding the delivery district, please feel free to check with our customer service center before placing an order.

Rainstorm and/or typhoon warning delivery arrangements
Yellow or red rainstorm warning or typhoon signal No. 3 or below: Delivery service remains unchanged, but there may be delays due to deteriorating road conditions.

Black rainstorm warning, typhoon signal No. 8 or above, Severe flooding, blocked or closed roads due to weather condition, building that is under the compulsory testing list. The delivery service will be suspended and the delivery schedule will be arranged accordingly.

If any product(s) that is/are not included in the order and is/are delivered to the customer by mistake, Microworks Online Store reserves the right to take back the mis-delivered product(s).

Can't find the answer you are looking for? Welcome to contact our customer service hotline at +852 2950 0348 during office hours or email to store@microworks.com.hk. You can also ask for assistance on our Facebook/Instagram page.