Shipping policy
發貨時間
我們瞭解及時送貨的必要性，並盡一切努力儘快發送您的訂單。一般情況我們需要1至2個工作日時間來處理你的訂單，並於發貨後發出電郵通知。但如當貨品需求太大或遇上惡劣天氣等，送貨時間可能會較長。詳情可參考我們的服務條款。
送貨安排及運費
香港地區
- 客戶服務中心自取
| 運費 | : | 免費 |
| 地址 | : | 香港九龍灣臨樂街19號南豐商業中心8樓815-818室 |
| 提取時間 | : |
適用於辦公時間內提取 星期一至五 10:00AM 至 6:00PM 星期六、星期日及公眾假期休息 |
- Microworks ACG 動漫聯動店自取 (只限動漫產品)
| 運費 | : | 免費 |
| 地址 | : |
旺角太子道西193號新世紀廣場4樓408 & 417號鋪 九龍旺角彌敦道700號T.O.P商場110-111號舖 |
| 提取時間 | : |
星期一至五 12:00PM 至 9:00PM 星期六、星期日及公眾假期 11:00AM 至 9:00PM |
- 順豐速運 S. F. Express
- 送貨至指定工商或住宅地址、順豐門市或智能櫃、便利店等
- 順豐智能櫃地址 : https://htm.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_Locker/
| 運費 | : |
每張訂單購物少於港幣300元 (50元運費) 每張訂單購物多於港幣300元 (免運費) ***大型或過重產品需額外收取運費，詳情請參考產品描述。 |
| 備註 | : |
運送時間工商區約1至2天；住宅約2-3天 指定工商或住宅包括香港、九龍及新界、部分離島地區； 但不包括禁區或物流倉等 順豐速運是本公司默認委託的送遞營辦商。本公司可能就不同情況委託其他的送遞營辦商或採用其他的送貨方式。 |
澳門地區
- 順豐速運 S. F. Express
- 送貨至澳門指定工商或住宅地址
| 運費 | : |
每張訂單購物少於港幣300元 (50元運費) 每張訂單購物多於港幣300元 (免運費) ***大型或過重產品需額外收取運費，詳情請參考產品描述。 |
| 備註 | : |
星期一至五工作天寄出 |
*我們現時只提供香港及澳門地區的配送服務。
*送貨服務不適用於非工商區固定地址、邊境禁區、離島、貨倉、強制檢測指明場所、隔離酒店或設施、不能經樓梯送貨而需經由露台入屋之地點。
We understand the necessity of on-time delivery and put every effort to send your order as soon as possible. In general, we need around 1 to 2 working days to process your order and email notification will be sent while the delivery is arranged. However, delivery may be prolonged due to local conditions such as weather condition, customs, congestion of courier services and a cause demand for the product. For details, please refer to our Terms of Service.
Delivery Arrangements and Charges:
Hong Kong
- Customer Service Center Pick Up
| Shipping fee | : | Free |
| Address | : | Room 815-818, 8th Floor, Nan Fung Commercial Center, 19 Lam Lok Street, Kowloon Bay, Hong Kong |
| Pickup time | : |
Available for picking up the order during the office hours Monday to Friday 10am to 6pm (Including Lunch Hours) Closed on Saturday, Sunday and public holidays |
- Microworks ACG Shop Pick Up (Anime Merchandise only)
| Shipping fee | : | Free |
| Address | : |
|
| Pickup time | : |
Monday to Friday 12:00pm to 9:00pm Saturday, Sunday and public holidays 11:00am to 9:00pm |
- S. F. Express
- Deliver to designated industrial, commercial or residential address, SF Stores or EF Locker, convenience stores, etc.
- SF Locker Locations : https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_Locker/
| Delivery Charge | : |
Purchase HKD$299 or less per order (HKD$50 Shipping Fee) **Extra shipping fee will be applied for large size/overweight products |
| Remarks | : |
Delivery lead time is around 1 to 2 days for industrial and commercial areas; around 2-3 days for residential areas. Designated industrial, commercial or residential buildings include Hong Kong, Kowloon and the New Territories, and separate island districts. We appoint SF Express as our delivery service operator by default. We may make the arrangement of entrusting other delivery service operator or using other delivery methods depending upon different situations. |
| Non-delivery Districts | : |
Separated Islands, Logistics warehouse, Restricted areas such as LoWu, Village, |
Macau
- S. F. Express
- Deliver to designated industrial, commercial or residential address, SF Stores or EF Locker, convenience stores, etc.
- SF Locker Locations : https://htm.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_Locker/
| Delivery Charge | : |
Purchase HKD$299 or less per order (HKD$50 Shipping Fee) **Extra shipping fee will be applied for large size/overweight products |
| Remarks | : |
Delivery lead time is around 1 to 2 days for industrial and commercial areas; around 2-3 days for residential areas. Designated industrial, commercial or residential buildings include Hong Kong, Kowloon and the New Territories, and separate island districts. We appoint SF Express as our delivery service operator by default. We may make the arrangement of entrusting other delivery service operator or using other delivery methods depending upon different situations. |
| Non-delivery Districts | : |
Separated Islands, Logistics warehouse, Restricted areas such as LoWu, Village, |
Remarks: Parcel will be sent out from Monday to Friday during office hours.
*Only provide delivery services in Hong Kong and Macau regions.
*The delivery service is not applicable to restricted areas, warehouses, compulsory quarantine building/district and designated quarantine hotel, and places that cannot be delivered via stairs but need to reach the destination via the terrace.
We appoint SF Express to handle the delivery service in Hong Kong and Macau regions. Destinations of delivery service are subject to SF Express. If you have any inquiries regarding the delivery district, please feel free to check with our customer service center before placing an order.
Rainstorm and/or typhoon warning delivery arrangements
Yellow or red rainstorm warning or typhoon signal No. 3 or below: Delivery service remains unchanged, but there may be delays due to deteriorating road conditions.
Black rainstorm warning, typhoon signal No. 8 or above, Severe flooding, blocked or closed roads due to weather condition, building that is under the compulsory testing list. The delivery service will be suspended and the delivery schedule will be arranged accordingly.
If any product(s) that is/are not included in the order and is/are delivered to the customer by mistake, Microworks Online Store reserves the right to take back the mis-delivered product(s).
Can't find the answer you are looking for? Welcome to contact our customer service hotline at +852 2950 0348 during office hours or email to store@microworks.com.hk. You can also ask for assistance on our Facebook/Instagram page.
